My Family Problems

When trying to buy Killer Instinct, it does not let me do to having a child account, and tells me to change the settings in My Family. When I go to My Family, it tells me I am not in a Family, so I try to add myself to my parents account's family, but it tells me I'm already in one, making it impossible to get in a family and buy any games on the Xbox Store. I have My Family set up for Windows Phone and it works perfectly fine, and even when I try to remove myself from the windows phone one, using the same parent account on Xbox One to make a family still says I'm already in a family. When I rejoin the family on Windows Phone it works fine, but Xbox One still won't work and I can't buy games.

 

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Last updated July 5, 2018 Views 1 Applies to:

I am having the same problem but I want to know why the hell am I in a family in the first place! And now that I'm in one I can't get out and all I want to do is buy FIFA Points...

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Hey there Sea! I can definitely understand how that could be a confusing situation to be in.

I suggest using the Contact Us page to set up a support call with an account specialist. They'll be able to look through your account with you and check to see what families your account is tied to, etc and work with you from there.

Let us know how that goes! ^_^

@Rogue: I suggest giving phone support a ring as well. Let us know how that goes in a new thread (so we don't detract from Sea's support) and we'll be looking forward to hearing from you in that new thread! =)

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