The customer service I have had from Xbox over the past eight weeks has been utterly useless.
My first issue, was that the xbox one i got for christmas had a faulty disc drive which wouldnt read any discs.
I then received a second Xbox one via an advanced exchange which had exactly the same issue. Im then referred to the specialist team who took nearly 2 days to email me, only to tell me to call up and arrange a second advanced exchange.
I arranged this exchange and a week later still no Xbox. So i call customer support again to find my third console has actually been delivered to the other side of London and that i would AGAIN be referred to the specialist team to deal with it and was told they would email quickly.
Nearly 2 weeks and two phone calls later I still have no email and ,to insult to injury, I have now today received an email to tell me that as my faulty console from my second advanced exchange (which I never received) was never received back, I've been charged £326 for a whole new one!
In total I have made 6 phone calls, sent 3 emails and live chatted once over the past eight weeks and I am no closer now to having a full functioning Xbox than I was at Christmas when I unwrapped my new console to find it to be faulty!
This is beyond a joke, for something that costs so much the service ive had for my faulty item has been nothing short of ludicrous!