My controller is disconnected all the time

Hi, this is all said in the title. I can not play my Xbox One with my wireless controller, it disconnects by itself. I tried with another controller, it makes me the same thing. Help me please :(

 

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Last updated July 4, 2018 Views 2 Applies to:

ValkyHero sorry to hear you are having issues. Please try the steps here and let us know if one of them worked for you! support.xbox.com/.../wireless-controller-disconnects

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I've tried all the solutions proposed but it still does not work. I noticed that when I put the handle facing the kinect sensor it works perfectly, no disconnection. But when I took over the controller and installs on my chair not even 2 meters from the xbox, she repeats the same, it disconnects or can not find the signal.

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