My Console Shouldn't Freeze

But it does.

Purchased new 4GB Kinect bundle and console is less then thirty days old. Played no more then ten hours total time and have experienced during play the screen going blank three times (three different games). Light on console and power supply stay green.

I've gone through the screen freeze wizard and that isn't helping. Using a high quality HDMI that worked flawlessly on my original Xbox 360. Cleared cache, game system is out in the open with nothing obstructing airflow. Game discs are dirt and scratch free (43 year old here so I take care of my stuff). No hard drive (one is on the way). 

Truly stumped and not the way I expected this new game system to operate. Any other suggestions?

 

Question Info


Last updated July 4, 2018 Views 2 Applies to:

Perhaps this is a problem with the video card.  Why not put your saves and tag on a usb stick and take the system back to the store for an exchange.

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Would have to send it back to Amazon (got until the 29th) as that's where I purchased it. Sucks living in the middle of nowhere.

Appreciate the response 

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Well, give them a try or if you like give support a call and see what they have to say.  If you are in North America, the number for xbox support is 1-800-4MY-XBOX

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For kicks this morning I tried a couple other HDMI cables and about half an hour into playing black screen again so I'm going to see what Amazon says. The site says they take returns of defective/does not work properly items but then says has to be new/unopened which makes no sense because how can one know if something doesn't work properly without opening and trying it?

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Don't see an edit button so wanted to update the situation.

Amazon is more then willing to take it back and replace or refund me. I am taking a replacement and hopefully the replacement has no issues.

Thank you onyx62is for your help.

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Anytime.  Good luck

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Very weird.

I transferred everything off the 4GB internal memory onto a 16GB flash drive getting prepared to send this back but decided I wanted to test it further.

Tried the system on a different tv (currently use my computer monitor as I get zero lag) and played about 2 hours with no problems (without the Kinect hooked up).

Moved it back to the family room and hooked back up to the monitor. Played an hour (also without the Kinect hooked up) and once again no problems. Hooked up the Kinect played about another hour and still running fine. Hooked up the HD DVD player along with having the Kinect hooked up and after about an hour still running fine with no black/blank screens.

So is it possible that there could be a problem with the internal 4GB memory as during this test everything was on the 16GB flash drive?

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That could very well be true. But you should still get an extange for a working console

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Absolutely as Sagers2 says.  If you have found there to be a problem with the 4 gb memory, then it may expand to something else in the future.

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Thanks guys.

New one will be delivered today along with a 250GB hard drive as well so hopefully no problems with the replacement.

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