my console is not working even it has green light

my console is still not working, even it has green light.... the last time it works is last month and when i played last month my console suddenly freez, so i restart it and until now i cannot play it? pls help me guys what should i do??

 

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Last updated July 4, 2018 Views 39 Applies to:

Might be time to send if off for repairs.

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Make sure your console is well ventilated and that the power brick is not covered or sitting on a thick carpet.  It is possible that the system is getting too much heat which could cause it to freeze.

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Try disconnecting everything,take out your HD,put it all back together again,but leave the HD out,give that a try,also try a different HDMI/AV cable whichever your currently using,also give it a try on a different TV

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If what David Suggested didn't work, you can send it to repairs as what Colefonce has suggested. You do have a warranty with the Xbox the first year you have your new Xbox. just go to myservice.xbox.com/.../ConsoleManager.aspx If you don't have it register, it's never to late to register your Xbox, just simply click on "Add a Product".

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Hey UpcomingTrain13! You may in fact need to send your console in for repair, but before taking that step can I have you run through our official Screen Freeze Solution troubleshooter! Try all the suggested steps and let us know the results. Thank you! :)

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