My console is banned and I did nothing to deserve it

Today I got home around 3 o; clock and wanted to play some halo and it wouldn't let me sign in, I called xbox support and I fond out my console has been banned. I get a lot of messages along the lines of "Have fun with your ban *** I just reported you for system tampering" when i never have modded and have no clue how to mod in the first place. The only games I own for xbox is halo and guitar hero and the only reason I bought an xbox was to play halo. The man I called for support said that xbox doesn't ban unless they have proof of what was done but I can gaurantee that my account is flawless I have never modded. I would appreciate if someone looked into these false accusations. I am horribly dissatisfied with your service at the time and am refusing to purchase anything else to support your company. I would like a response as soon as possible. 

EMAIL: *** Email address is removed for privacy ***

PHONE: 414-769-9511


Question Info

Last updated July 4, 2018 Views 0 Applies to:

Microsoft do not un-ban previously banned consoles as they are permanent. They do not ban people's consoles/accounts lightly, they do so after several investigations. 

The most common reason for a banned console is modifying it, but there are other reasons such as marketplace theft.
You might want to post in section 14 in order to get an official answer. Although they might just delete your thread and post a link like below.

Console Ban

You might also want to check out this thread.

Also it's not a good idea to post your email address and phone number on a public forum.

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