- Console tampering: Physically opening the Xbox console and modifying it to play illegitimate software.
- Online fraud: Attempting to social engineer users, take over Xbox LIVE accounts, or perform other fraudulent activities.
- Repeat egregious violations: Multiple actions taken on accounts on the console by the enforcement team for disrupting the service or impacting users.
Customer Support for Xbox LIVE cannot undo an Xbox LIVE suspension for a console. Xbox LIVE console suspensions may also include permanent suspensions of Xbox LIVE accounts as well.
I bought my console brand new. I am in the military and I bought my X-Box at a Base x-change across the country. The Base Exchange does not take any opened items back or provide a refund for opened items; therefore, there could be no previous owner. As you can see this is a big inconvenience to me and my fellow Air Force members who this has happened to. This could potentially harm your business as well. My bad taste in your company will be on the forefront of my mind and will be a topic that will be spoken about to potential users as a warning. In addition, x-box support has furthered my frustrations by telling me that the issue is finite and that I will no longer be able to play x-box live. The day prior to this I was told I could appeal and this could be retroactively banned. As you can tell, I am a very disgruntled customer and this business will suffer losses in the future for potential buyers. Assistance is required. Thank You!