my console cannot recognize my comcast router

my wireless router is hooked up and my computer recieves a signal  seems i cannot get my xbox to get connected easily or stay connected very long

i need some help

oh and wtf is up with the support phone line?

i sit and listen to a robot just to be hung up on?

i forget the exact definition of support but im sure it isnt that.

 

Question Info


Last updated July 4, 2018 Views 1 Applies to:

What kind of router do you have?

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

ive done some research and apparently everyone is having the same problem with comcast issued Arris brand routers and 360 slims

guess im gonna be out more money to buy a wireless router just to bridge the connection

all the technology these days, you think wed be past trivial problems like this

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

hurray for me XBL supportmyself master

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

I know the feeling John. Seems to be a huge issue between this gateway and xbox slim. Its lame as heck and no solution. I have my old xbox wireless adapter plugged into the back of my slim and it connects. That is my personal fix at the moment until this issue gets resolved " Firmware update?" Maybe never? I would replace the gateway;however, I am residing with family and everything else connects fine so they do not wanna call Xfinity and ask for different model just for the slim connection issue.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

The Arris gateways often have a problem with connecting to the Xbox. Can you try an Ethernet cable instead?  

 

Which model of Arris gateway do you have?

 

You can get to a networking agent very quickly for this problem by going to www.xbox.com and signing in there at upper right then going to http://support.xbox.com/en-US/contact-us?xr=footnav#2:1:3 to Request A Call.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.