Wow these forums are hard to navigate.
To start off with my brothers windows live email address has been hacked. The person whom has hacked it has changed the password and i believe he has also set a an email address of his own to the reset password account as well as changing the answers to the secret questions. My main concern for this is that we have spent alot of MS points on stuff on xbox live as well as gold membership and we are at risk of losing it all. I've spoke to XBOX multiple times and i have been told to fill out a web based form on windows live support, after doing which my web form gets denied as i can't provide enough information as majority of it has been changed.
There must be a way to recover it, the main target of the email hack was my brother's world of warcraft account in which we just scanned a picture of a passport and everything was sorted is there not something similiar that xbox can do?