What probably happened is that the person who had your account changed your WLID. So now, when you signed into it on this website, it actually created NEW gamertag for you. What you need to do is check the email(s) you were sent at then end of your investigation.
Typically the investigation team changes the WLID on your account from the one that the theif changed it to. It's usually *** Email address is removed for privacy *** (it will be the case number of your investigation) THIS is the email that you need to sign in to to recover your gamertag.
Please refer to the email(s) you were sent at then end of your investigation. Good luck!
Did this solve your problem?
Sorry this didn't help.
Great! Thanks for marking this as the answer.
How satisfied are you with this reply?
Thanks for your feedback, it helps us improve the site.