my account

If you feel this occurred while your account was not in your possession, you may open an ‘Unauthorized Access’ case by contacting your local Xbox support number. While we work directly with Support during their investigation, please note that they will make all further contact with you regarding the details and results of their proceedings. We will be not be able to assist you in the process. microsoft sent me this what does it mean

 

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Last updated July 5, 2018 Views 9 Applies to:

Ah you got banned then. It's the caveat offered to people who claim they were hacked and that the hacker did the things that resulted in their account being banned. If the unauthorised access claim finds that the account was not in the original user's possession when the evil deeds were committed then the ban is lifted. If not then the ban is kept in place.

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so are they invistagating my account?????????

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so are they invistagating my account????????? my GamerTag is TNE SILENT KING

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Have you called support to have them open an unauthorized access investigation? If you haven't called them then they aren't investigating your account.

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well my phone is out at my house can i setup an investagation online

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No. Phone support are the only ones who can start an investigation.

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so if they invistagate it to you think i mite get my account back????

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only IF the person who had your account that did the stuff that got it banned.  but I have to say I have seen MANY people say they were hacked and opened a UA (unauthorized access) claim only to have those in the suspension form say the changes to the account were made on the owner's console and the ban would stand, good luck.

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i can tell you the guys name that hacked my account an keep login in on my account his gamertag is [mod removed]

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Calling out other games is not allowed on the forums.

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