My account was hacked

I tried to get on xbox live and it said account cannot be verified so i went on the xbox web site and i couldn't log in so i sent a reset password email to myself and this email was on my email listings *** Email address is removed for privacy *** I've never seen that before so i changed my password and took that email off and it showed that i was playing fifa 2 on my xbox at that moment and i've never played that, the person has taken my remaining microsoft points and i still cant logg on to xbox live I have a feeling this is happening to other people seeing how the circuits have been busy on the phone for the last hour can someone help?!!

 

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Last updated September 8, 2018 Views 81 Applies to:

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I've got the same problem too. I have a feelign I'll be calling xbox live support tommorrow morning

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You're going to have to phone Xbox Support, they are the only ones who can help you with this problem.

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Do you use an xbox live app for your iphone? I do and I had the same issue.

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I too had this happen to me today. He basically emptied out my account by purchasing games online.

I now have no money in my bank account for 5-15 days.

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I also had this happen today with the same email registered to the account.  Points were purchased on my account.  Anyone else have problems with "*** Email address is removed for privacy ***"?

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This had happened to be but I quickly reacted and got my acc back, But put 100 dollars on my acc for microsoft points and bought map packs so I was unable to get a refund...

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Did you notice any unauthorized email addresses tied to the account Demon NZ?  Notice FIFA 11 in my games history and of those affected by the same culprit, by the way.

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Anyone else have issues with this email address in question?

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I also had this happen with that same email linked to my account. I quickly recovered my account then removed it but i still could not access my account so i called Microsoft right away and they helped me. They locked my account for and investigation and what i recommend everyone that has had this happen to call Microsoft and go to the xbox live support line and asked for a guy named Ashley he helped me alot. Ask them if its possible to lock your account for legal reasons and if you had and Microsoft points bought from the hacker or they stole money from the bank account ask if they can lock your credit card on your account and refund the fees if not already. My account that is currently locked is dBluRxD they told me the investigation could take up to 7 days to do and they will call you back when its done and help you get your account back in your possession again. I hope this helps alot of people with this hacker problem. :D

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Dude... I talked with my support guy on microsoft, and he gave me my reference number - which worked.

THEN - he gave me this number to call back for help:

1800 729 7676

........ I called that number back and it's some like *** hot line or something.

Or did I mis-hear the number wrong? Is there a number close to those digits and I mistyped it?

Cuz if that's the number he meant to give me, I'm sort of offended - and it'll bring this whole situation to another level.

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