To those out there who have experienced a hack on an account of yours, or your information was used to purchase things with your money without your consent, you know what i am currently having to deal with.
Two days ago my account was hacked in the most extreme way. First my account's location was changed from United States to Brazil. Secondly, the person who hacked my account bought Microsoft points totaling $125, which somehow haven't even showed up on my account. I contacted Xbox support and they told me they would investigate it, telling me it takes 24 hours for my money to be refunded. I check my bank account the next day, no change. i call Xbox support again. Another person tells me that it takes up to 48 hours in order to get a refund and up to 30 days to recover my account. As i post this, it is roughly 48 hours after the investigation initially started.
Now I'm not one to complain. I understand that the support team has a lot to work on. But while they work on tracking down who used my money to buy games for some jerk in Brazil, I'm stuck needing that money back now in order to help pay for essentials for the new apartment my wife and I just paid rent for today. All I ask from you, the Xbox community is your support. Let me know if this sort of thing has happened to you. Were you able to get your money back? What did you have to do to get things settled and how long did it take? This has been a harsh experience for me, and if it hasn't happened to you, make sure it doesn't. I never thought this would happen to me, but you should always expect the unexpected.
With hope for a positive resolution,
MaxOtaku (Max H)