my account issues and what i was promised that i didnt get

ive been having problems with being double charged for over a year, i finally had to settle for 2  3-month refunds and they removed my billing info. So i was ok with that until i got double charged again, so i closed the checking account linked to that account and so they refunded that and solved the problem, then i couldnt redeem my 1 yr code for my account, i was on the phone with a girl and for over an hr and a half. she came back and said we resolved the problem and you have a year, i said what about the month i had left over? she says im gonna give you 4 months for waiting so patiently so youll have 5 months added to you account, she never added that to the notes in your system then my phone died. i called back and of course couldnt find the same person and the guy i was talking to did nothing to help me find her. All he said was that he couldnt refund me or give me what she promised despite that im still owed $70 for the remainer of the months i was being doubled charged. i talked to a supervisor and he told me the same thing, ive never had a problem with xbox until now and i cant even get the help i need or the things they promised to me. this is the only incident ive had and its become a huge hassle and made me feel like me as a customer is of no value to them, that they would rather just kick me to the curb and say too bad then to keep such a loyal fan.

                                                                          Sincerely and extremely dissapointed,

                                                                                                                                    Jesus Resendez

                                                                                                                                  (A.K.A) NeoTerror


Question Info

Last updated July 5, 2018 Views 0 Applies to:

NeoTerror hey there :)


I'm very sorry to hear about your issues. However with that being said, you would still need to take this up with billing team via phone support as they are a totally different department to the forum staff that patrol and support these forums. If you want to leave any feedback, please do so in the Feedback Forum Section.


I hope this helps.

Many thanks,


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