My account is wrong it has listed PicanteOrchid70
It should be Le59
suggest you contact a Billing Agent. You can choose Option 1 after finding your country's support line: See
but a faster way to speak to an Agent is to go to
http://xbox.com - sign in there if you can - then go to
Click on Request A Call and type in a few lines explaining your issue and you will get called back quicker than if you waited in queue on hold.
Did this solve your problem?
Sorry this didn't help.
Great! Thanks for marking this as the answer.
How satisfied are you with this reply?
Thanks for your feedback, it helps us improve the site.
How satisfied are you with this response?
Thanks for your feedback.