My account is suspended for invalid payment option.

My account has been suspended for almost a year now, due to a credit card being cancelled.  How can I get my Xbox Live account running up again? It's been too long since I played online.

 

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Last updated July 5, 2018 Views 10 Applies to:

You would have to add a new credit card and pay off the balance you owe before you can add Live again. You may have to call support and talk to billing to get it sorted out.

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Why would there be a balance owed?  If the payment instrument (credit card) was cancelled by the subscriber and the pre-paid subscription lapsed and couldn't be renewed (invalid card); I'm wondering why there would be any balanced owed?  Even if auto renewal was still on yet the card was not valid, the subscribers account should merely be demoted from Gold/Silver to free until such time they re-add or purchase a new subscription.

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Hey Lazee! We can speculate as to why there is a hold on your account all day, but ultimately you're going to need to contact phone support (support.xbox.com/contact-us) to get it sorted out. Give them a ring and find out what is going on. Thanks!

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Thanks, I'll try that.

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Wait. Do i really have to pay the debt? I believe it's been 6-8 months. I don't want to pay $60-80 for something I haven't even used.

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Lazee, you need to contact phone support so they can tell you what is going on here. Thanks.

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