My account is signed in elsewhere

First off, so I was playing black ops 2 and all of a sudden, I get signed out and the screen says " this profile is signed in elsewhere." And when I try to sign in, it says that I get suspended for two weeks and that I can't communicate with other Xbox live users. Is this a serious problem?
 

Question Info


Last updated July 4, 2018 Views 116 Applies to:

It's possible that your account has been breached, I recommend changing any passwords and security info on the account, in the email it should have stated why there was a suspension, if you want further info on that I recommend posting the question in the following forum.

forums.xbox.com/.../41.aspx

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

If your profile was signed in somewhere else and you are not the one who did it I would suggest contacting Xbox Support by phone and they will setup an unauthorized access investigation for you and figure out what's going on with the account.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.