my account has been hacked!!!!!!!

yesterday i was playing a game with my friends and i got an update for call of duty black ops 2 and a update for xbox live. so i did the updates and then my xbox kept on freezing so i turned it off then on again and this kept on repeating and my account was gone so i downloaded again . the next day i went on my xbox and all the maps i had broght for call of duty where gone so i went on fifa and it told me to download the online pass agian so i did and i worked so i was playing my games and then my xbox freezes agian so i turn it off and on AGAIN and when it came to the sing in my account was gone so i tried to download it and it came up with a box with a messege saying (sorry, xbox LIVE profiles can't be downloaded right now. try again later 800870570) so i tried again later and it just came up with the same meesage again and i tried and i tried but it just would work

CAN SOMEONE PLEASE HELP ME, PLEASE

 

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Last updated July 4, 2018 Views 0 Applies to:

Get ahold of customer service over the phone so they can do some verification with you.

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Hiya Pro! Sorry to hear about that. 

First off, I would suggest you clear your system cache: How to clear your Xbox 360 system cache

Next, go ahead and delete and re-download your profile (Delete Profile Only), but when you download it, download it to another storage device, such as a USB. Here are some articles to help you do those steps. Copy, move or delete Xbox saved games, profiles, and avatar items & USB flash drive support for Xbox 360

Post back and let us know if that helps!

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