My account had an unauthorized suspension

I have tried everything but calling microsoft, and I just get the protocol: Your account was suspended for {Reason}. A man threatened to "hit me offline" for two weeks, and, about 15 minutes after he said this, an error message, "this account has been signed in at another location" popped up, and a two week suspension was issued. I don't want a 3 month investigation or the response, "that is impossible", I just want some advice on what to do next.

 

Question Info


Last updated July 5, 2018 Views 0 Applies to:
Answer

If your account was compromised you would have to contact support and have them do an unauthorized access investigation. That is the only way to have them check your account to see if the action took place while your account was out of your control. An investigation only takes a couple of days. If they do find that you were suspended because of something that happened while your account was compromised, there is a chance the enforcement team can lift the suspension, but there is no guarantee that they will.

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