My account got hacked

my account (muluzulu + old pw and email there) got hacked and now email+ pw change -.- i cant set my email and pw back :( need help!

 

Question Info


Last updated July 5, 2018 Views 1 Applies to:

Call support right now and get an unauthorised access investigation opened.

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what you mean with "call"? i should call the support number?

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O.O

Yes, with a phone.

support.xbox.com/.../contact-us.aspx

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is this for free? -.- and can u call me the support number?

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Click the link in my post, choose your country in the top left corner, click contact us and you'll get the number.  If that doesn't work for you, where in the world are you?

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iam in germany bro but i cant send an email to the support?

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You could send an e-mail but considering that this is a major security issue, I mistakenly assumed you would want to deal with it as quickly as possible.  

Betriebszeiten

Der telefonische Support ist zu folgenden Zeiten erreichbar. Bei Anruf aus dem Mobilfunknetz entstehen je nach Mobilfunkanbieter Gebühren.

   * 09:00 - 22:00 Uhr Montag bis Freitag

   * 09:00 - 20:00 Uhr (Samstag) / 09:00 - 17:00 Uhr (Sonntag)

Rufnummern

   * Gebührenfrei: 0800 181 2968

   * Direktwahl: 49 695 007 0422

   * Schwerhörige (Texttelefon – TTY): 0800 181 2975

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Also, if your account is compromised it is your responsibility to IMMEDIATELY notify XBox Support.

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