My account got hacked

Basically my kruption kid account got hacked by someone he basically has some how changed my email password. Is their away for you to delete my account perminantly and more all my gamer score and friends list to this account? please get back to me asap thank you

 

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Last updated July 4, 2018 Views 2 Applies to:

You need to phone support, get them to open an unauthorised access investigation and they should get your account back to you.

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Well, the only way someone "hacked" you is if they phished you into it, such as you giving them your personal information Etc.

But, to end the account or change the password, I would call 1800-4MyXbox, like mentioned above.

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It's worth pointing out that there is such a thing these days as social engineering. It's a less common form of phishing, requires a bit more legwork from the phisher and still relies on the user being a bit stupid with their choice of password but it can happen.

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they can get into your account thru the old .net passport. microsoft knows this and will not admit it. i lost 14000 points and i give out no account info. changed my pasword and so far so good. they wont give me back my points even after investigating my account. thats ok because i expected no less.

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Proof or have you put two and two together yourself and as such have nothing to back up this claim?

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Yeah to be honest, I am not believing this story.

But if it is true, Microsoft probably didn't receive any proof/evidence from you Rwd Chris, so they couldn't just give you 1,400 microsoft points randomly.

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good point i dont have real proof. it was 14000 points and the more i think of it i had a weak password. now it is very strong. but we did have 3 warning signs which i did bring up to microsoft and they were ignored. but this is ok because im going to take responsibility because of my password. 1. got an email saying they couldnt process a 6000 point bundle pack. 2. gamer tag was gone but microsoft helped me get it back. 3. they saw my points were spent in a couple of hours on games i dont own. still my fault though. im the one using my xbox which i still love. zune also

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Just an FYI for anyone else who might read this thread check your WLID inbox regularly for points bundle purchases. If you see one that you know you didn't purchase call support immediately, get an unauthorised access investigation started then call your credit card company and let them know what's happened. Also look into creating an e-mail account that's just for your XBL account (but not something obvious like *** Email address is removed for privacy ***). At least that way if the worst does happen you only have to worry about your XBL account and not your Amazon/Facebook/Twitter et al accounts too.

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ok thank you for the help and no i'm not lying i'm dead serious thanks again.

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If your account has been hacked contact 800-4my-xbox asap and get it straightened out.

No one on the forums will be able to fix anything like this for you.

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