My account got hacked!!!! Please help

Dear Microsoft,

  Recently my account [mod removed] got hacked ,and I was wondering if someone could help me get it back ,or ban it. It all started when I went to church camp in July, and when I got back, I wanted to see if any of my friends were playing Xboxlive. When I checked it said that I have to recover it and the only time I recover my account is when I play with my cousin [mod removed] and my friend [mod removed],and when I'm done I always recover my account back. But now I can't recover my account back because he changed my password and my secret question thing. I have know idea how he access my account because I gave no one information to my account or my email. I believe its was a guy from the U.K because he changed the thing to U.K and he also sent a message to all my friends saying like " I hate you and remove me as a friend ,You are not worthy of being my friend so delete me." I don't remember his exact words but those are really close to what he said.Also, not to be like racist or nothing I'm Asian and why would I live in the U.K , I  wouldn't name myself [mod removed] if I was British. The games I play he doesn't even play. It doesn't make sense to hack my account I didn't do anything to him. I don't even know a Britsh dude in my life. And also I'm been kinda frustrated this past month ,because my brother ,[mod removed], credit card is still attached to the account and it made him go negative. If you guys can't get the account back , can you please disable the credit card, because our family is going through a tough time and we need money right now, it would helps us a lot if you guys could do that, but I would like you to help me get it back or possible ban it. But the number one priority is to disable the credit card to the account. And yeah I know I'm like one month late, but I our internet got cut off, so I had no way of contacting  Microsoft. Also this Account I'm using right now to contact you guys is a Account that I made at my cousin,which he has internet. I hope you guys could help me , it would be fantastic. If you guys have any questions please call [mod removed],which is my brother, or email [mod removed], which is my brother also. Thank you for reading my problem.

 

                                                                                                                                                                                                                                                                  Sincerly,

                                                                                                                                                                                                                                                         [mod removed]

 

 

Question Info


Last updated July 5, 2018 Views 14 Applies to:

Never, ever post personal information on a public forum unless you enjoy spam and/or losing your identity. You need to contact support and have them start an Unauthorized Access Investigation, at which time they will LOCK the account until it is complete, usually within 7-30 business days. Once it is complete they will contact you via e-mail with the results of their investigation and what you need to do, if anything, to get your account back.

 

Also, please take a moment to read Xbox LIVE Account Security.

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