My account - End Xbox live gold subscription

So I've been trying to end my Xbox gold renewal the last couple of weeks now but everytime I click on "My account" a runtime error appears. This is what I get when I try to reach my account.

Server Error in '/' Application.
Runtime Error

Description: An application error occurred on the server. The current custom error settings for this application prevent the details of the application error from being viewed remotely (for security reasons). It could, however, be viewed by browsers running on the local server machine. 

Details: To enable the details of this specific error message to be viewable on remote machines, please create a <customErrors> tag within a "web.config" configuration file located in the root directory of the current web application. This <customErrors> tag should then have its "mode" attribute set to "Off".

<!-- Web.Config Configuration File -->

<configuration>
    <system.web>
        <customErrors mode="Off"/>
    </system.web>
</configuration>


Notes: The current error page you are seeing can be replaced by a custom error page by modifying the "defaultRedirect" attribute of the application's <customErrors> configuration tag to point to a custom error page URL.

<!-- Web.Config Configuration File -->

<configuration>
    <system.web>
        <customErrors mode="RemoteOnly" defaultRedirect="mycustompage.htm"/>
    </system.web>
</configuration>
 

Question Info


Last updated July 21, 2018 Views 18 Applies to:

If the website is giving you problems, the best way to make sure you are able to end the subscription is to get in touch with phone support.

support.xbox.com/contact-us

They will be able to assist you in completing this.

Xbox Forums moderator. Xbox MVP. r/xboxinsiders moderator. Twitter: @13mxn

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