My account and it's achievements.

I left for school for a couple of years and I left my account with my family. I just got back and my achievement score is lower than since when I left it. I was wondering if there would be any way of fixing this issue.
 

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Last updated July 5, 2018 Views 2 Applies to:

You can try to delete your profile only not your content and re download it.

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If somebody in your family cheated to get certain achievements, then all the achievements in that game, or sometimes all games, are reset and can not be earned back. If this is not what happen, you should uninstall your profile, clear your cache, and re-install it.

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To delete a profile:

1. Go to your Dashboard

2. Go to Settings, and select System

3. Select Storage

4. Select All Devices (or Hard Drive if you do not have that option)

5. Select Gamer Profiles

6. Select your Gamertag, and choose Delete

7. Make sure you choose delete profile only.

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To clear your cache:

1. Go to your Dashboard

2. Go to Settings, and select System

3. Select Storage

4. Press ' Y ' on Hard Drive

5. Select Clear System Cache (Do this step 3 times)

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To download a profile:

1. Press your controller's Guide button

2. Make sure you are signed out..

3. Go to the sign in portion of the Guide, by pressing ' X ' or selecting Sign In

4. Select Download Profile

5. Enter your profile's email and password

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Good luck, hope this helps!

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