We're excited to announce that we've fully migrated the Xbox Forums to their new home, here on the Microsoft Community forums!
As of today, going to forums.xbox.com will redirect you here to the Xbox area of the Community forums. We've moved all of your existing threads over so you can continue and start conversations with the new forums experience.
We sincerely appreciate the feedback you have provided over this transition and can't wait for you to check out the new Xbox Forums!
It appears I have multiple xbox live accounts. I have an old gamertag linked to an inactive account that I remember the password to. I changed my gamertag to a new one years ago and it is the one with all of my profiles and downloads. The one I want to
keep but do not know how to access it. Support has not been helpful. They keep working on the old gamertag and sending links to it for access. The one I need access to excludes the support team grasp. Can I combine these accounts without knowing all of the
You can't combine accounts at all. Have you been doing the password reset process? If so what you need to do is contact phone support, give them the gamertag with all your stuff on it and ask for the Microsoft Account. If it has the same e-email that
you're using for the other gamertag then something's broken and it'll need to get fixed by support (be ready for a wait) if it has a different e-mail you need to use the correct one to access the account.
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