Multiple xbox live accounts

It appears I have multiple xbox live accounts. I have an old gamertag linked to an inactive account that I remember the password to. I changed my gamertag to a new one years ago and it is the one with all of my profiles and downloads. The one I want to keep but do not know how to access it. Support has not been helpful. They keep working on the old gamertag and sending links to it for access. The one I need access to excludes the support team grasp. Can I combine these accounts without knowing all of the passwords

Question Info

Last updated July 5, 2018 Views 1 Applies to:

You can't combine accounts at all.  Have you been doing the password reset process?  If so what you need to do is contact phone support, give them the gamertag with all your stuff on it and ask for the Microsoft Account.  If it has the same e-email that you're using for the other gamertag then something's broken and it'll need to get fixed by support (be ready for a wait) if it has a different e-mail you need to use the correct one to access the account.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.