multiple error codes on Xbox one (incl. 0x80a4002)

What Country/State/Province do you live in? 

England/Kent.

Modem brand & model number: 

BT Homehub


Router brand & model number: 

Wired or wireless: 

Wireless

Things you have tried: 

Was chatting to my brother on Xbox Live, signed out, reset my internet, signed back in. Tried to open Halo: Spartan **** and was met by this error: 0x87de2720.

Read online that holding the power button to reset the xbox helps this issue, so tried that. Turned my xbox off and on again, and was then met by this error when trying to sign in: 0x80048883 

Removed all accounts from my xbox, turned the xbox off and on again, tried to install my profile back onto the console and received this error: 0x80a4002

Researched online, and tried many different things to fix it: Change firewall settings, parental control, remove the device from the network and put it back on, changed security info on my account (incl. two step verification). I still couldnt sign in.

Factory restored my xbox as a last resort, did all the set up (link to internet and install update again), go to the page to add a profile and received this error again: 0x80a4002.

I now cannot get onto the dashboard without making a profile...

Is UPnP Enabled? Yes/no/Unknown

Unknown


Do you have a NAT error? If so, what is your NAT type?

My NAT was OPEN throughout


Any Error Codes you encounter: 

0x87de2720.

0x80048883 

0x80a4002


Who is your ISP?(Internet Service Provider):

BT

 

Question Info


Last updated July 4, 2018 Views 5 Applies to:

(UPnP is enabled)

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I changed my DNS settings to Manual (using DNS from OpenDNS) and it now seems to have solved the issue.

However, can I keep using these DNS settings, or will this be only a temporary fix?

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