MSN Video Missing on child accounts

A family gold account setup.  Can it have more than one adult account.  The child account that has customized settings to allow explicit content.  the console safety option was turned off and the following is missing

video market place : msn video

under the family gold primary account msn video is available. 

The support agent I talked to said that I had to promote the account from child to adult and the option to renew membership came up and then it kicked that user out of the family account


Question Info

Last updated July 4, 2018 Views 0 Applies to:

Have you checked both Parental Controls and Online Safety Settings for the account in question?

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.