ms points

i bought ms points and redeemed the code but now there not there i have 2 accounts 1 with the beta 1 without the beta i created the account without the beta on the console with the beta now i got a new console and i bought points and redeemed them on the accouint without the beta but yet they got turned into currency but since i dont have the beta i cant access it

 

 

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Last updated July 5, 2018 Views 2 Applies to:

how can i access my points

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anyone plz help

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Hello,

Please visit this page here and take a look at your account balance, does it show up in points or currency (this cannot be undone)?

If the balance is showing as currency then it means the following:

A.) You or someone that uses your console has registered the console for the Xbox 360 Dashboard Beta back in July. This can be seen with the "Beta" channel on the dashboard. If you don't have this "Beta" channel, then the console you're on does not have the dashboard beta.

OR

B.) You've downloaded your profile to a console that has the beta and your account has been converted from using Microsoft Points to your local currency.

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If it's option B (sounds like it in your case), then this means that you can only make purchases on the console that has the beta dashboard. This dashboard will be released to everyone later this year (Fall 2013 - no other specific date just yet). There's unfortunately no way to get the beta dashboard on any other console as beta registration is now closed.

Once you've made any sort of purchases you can then return back to your console and re-download that content using your download history (Dashboard > Settings > Account > Download History).

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P.S: If you had a beta dashboard console, making a new account or downloading an account onto that console converts all profiles from points to currency. There's no way to change that. The only way you will be able to make purchases for the time being is if you have access to a beta dashboard console.

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