MS points redeemed but was not applied to account.

Gamertag - DaGingerMan 
I recently redeemed 1200 microsoft points into my account and it hasn't showed up because I have recently got a new xbox. My old xbox had the dashboard beta update on it and because my profile had migrated to the beta I haven't been able to use or add microsoft points on my new console. I contacted microsoft support and they said my profile should have been migrated back to the current dashboard profile with 72 hours. It has been over 2 - 3 weeks so I am posting here to see if you can help.


Question Info

Last updated July 4, 2018 Views 5 Applies to:

Unfortunately support gave you some incorrect information. Once your points have been converted to currency, there is no way to go back. You can only make purchases on a console that does have the beta installed. You will have to wait for the update to roll out to everyone before you can make purchases on your new console or any console that does not have the beta.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.