MS Points Diasappeared

I started up my xbox this morning and discovered that all of my MS points have disappeared.

I purchased 6000 in the weekend and used 1200 of them and now I only have 20 left. What on earth happened to them and where did they go?

Thanks for any help/suggestions

 

Question Info


Last updated July 5, 2018 Views 4 Applies to:

You can check your account at https://billing.microsoft.com and it will show you all of your points activity. If you see anything suspicious, you will have to call support.

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You can also check from the console by going into your profile and choosing "Download History." If you see items purchased on your account that you did not authorize, you will want to contact XBOX support.

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