We're excited to announce that we've fully migrated the Xbox Forums to their new home, here on the Microsoft Community forums!
As of today, going to forums.xbox.com will redirect you here to the Xbox area of the Community forums. We've moved all of your existing threads over so you can continue and start conversations with the new forums experience.
We sincerely appreciate the feedback you have provided over this transition and can't wait for you to check out the new Xbox Forums!
can you check what is shown on this link:
http://billing.microsoft.com ? That should show the most recent balance. Also be aware that there may be more localized accounts (per country) on that link, which can be changed in the top right corner
If it also shows the correct balance, you may want to clear the cache and redownload your profile.