Money in microsoft account - unusable to purchase games?

New to xbox live. Got $25 from a friend as a gift which I redeemed and it got deposited as $$ in Microsoft account. Now when I try to use it to purchase games, it does not allow me to use this? How does this work?


Question Info

Last updated July 5, 2018 Views 2 Applies to:

Make sure you're making the purchase on the console. The website has not been updated to use currency from your account for purchasing 360 content. On the console it should show you how much you have in your account when you start a purchase. You may just have to change your payment method to your account balance.

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