Money being taken from my account

Points have been taken out twice from my account and i havent bought them, i try and delete the card details and payment options in "Manage Payment Options" but it just says that the payment option cannot be removed at this time when i try to remove it. I then read somewhere that it was because my account still had gold on it, so i try and use "Upgrade/manage account" to remove live but then i only get options to buy more Gold or redeem a code.

Is there a way to just remove the card options or to just delete the account entirely?

PS i cant log into my account on my xbox because "Your Xbox LIVE membership information isnt valid" even though i have membership still on the account.

 

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Last updated July 5, 2018 Views 8 Applies to:

You would have to call support and cancel the subscription to be able to remove the card immediately.

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First off, try deleting and recovering your Gamertag from Xbox LIVE, then see if that works, if it doesn't, after reading, I assumed you tried the 'Manage Payment Options' on Xbox.com, if so, give Xbox Support a call and ask for them to manually remove your Credit Card or try tweeting @XboxSupport, although, they will most likely refer you to Phone Support.

Just to double check though, have you done these steps: support.xbox.com/.../remove-payment-option

Read them thoroughly and if still no prevail, find the correct Phone Support number from either here: support.xbox.com/.../call-us or change the en-US to en-GB if you are from the UK.

Sorry I couldn't help you on a personal level, hope it all works out for you.

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You'll have to try calling Xbox Support. 1-800-4MYXBOX. They can help you with billing related inquiries.

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Thanks, Smwutch, Moa and Red.

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Anytime, happy to help.

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I'd call support: 18004MYXBOX

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