mistake account region

hi,

 

i have my surface now set in poland region!! i would like to come back to France region.

My son change it when we where in poland, he didn't know what he was doing!! so now i can't buy or use application on my surface. please can you help me??

otherwise i will sell my surface , because it's useless now for me.

 

thank you hav nice day

 

Question Info


Last updated July 5, 2018 Views 6 Applies to:

How long ago did your son do this? I know you can change the region on an xbox.com account once every 3 months. I don't believe there's a way to expidite that but I could be wrong. Have you tried signing into the gamertag here on xbox.com, going to My Account, then bottom lower right "Change Xbox Live Region." Be sure your security proofs are up to date, they will be required when you try to make the change. To update them go to account.live.com sign in with the email & password for your account and "Edit Security Info." When you go to make the change on xbox.com (or access billing info, cc info, ect) it'll ask you for security purposes to check the email or phone for a code to put in the box provided. Once you've done that you can verify the account and see if you able to change the region.  

I AM NOT A MICROSOFT EMPLOYEE NOR FORUM MODERATOR. However I do know a lot about acct recovery.

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Please read the stickies: forums.xbox.com/.../442533.aspx

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support.xbox.com/.../change-region

this describes account migration.

i would contact surface support for better assistance with your surface.

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Thank u. I will do it

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