Missing MarketPlace?

I can't sign in to xbox Live, and in the lucky event that i do sign in I can't visit the Online MarketPlace. It tells me " you can sign in to xbox live, some content is unavailable   and will appear when available, due to your network config" or something like that. So when I'm signed in to xbox live it will not let me use the following: "Redeem code" "Game MarketPlace" "Video MarketPlace"  "Account Management" there probably more but i can't think of any, Also when i try to download anything it takes forever and i closes out sometimes. Here's how it started, i wanted to download the new Skyrim DLC, and at the time i had a Update for Some other game and it took forever so i left it and when to buy points for the DLC and Marketplace would not appear. Also i have not been on Xbox in a while so i have a Update in almost ever game so i can't play anything It gives me a Error Code "80072ee2 so i looked it up on Xbox.com and none of they information was relevant to what i needed help with, Please help.

Thanks, 

 

Question Info


Last updated July 4, 2018 Views 71 Applies to:

Hey Cajun, 

Thanks for bringing your issue to the forums. That error code in your post is a connection related error code. You may be able to correct it by doing a restart of your network hardware while all connected devices are turned off. 

You can find steps for that from the Microsoft Support page How to restart your network hardware  

Give those steps a try, then fire up your Xbox 360 and let us know if they helped. 

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well i have done this many times with no results, I'm just really confused about what to do, i don't know if this is relevant but i tried to download the DLC and it gave me this weird Error Code, i forgot it but i searched it up and its known as the DLC Error or something like that. I went to Best Buy and asked them if they could help me,They told me i should restore My Network settings back to normal and if that does not work then to Restore the Whole Xbox...Please reply,

Thanks,

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I'd start by clearing the system cache (it's just updates plus other temporary files, nothing that's at all important to anyone) by:

1) Tap the silver Xbox Guide button on the controller, go right 2 clicks to Settings, pick System Settings.

2) Select Storage (or Memory).

3) Move over any hard drive or memory unit (not the Cloud) & press (Y) on your controller & pick Clear System Cache.

4) When asked to confirm storage device maintenance, choose Yes.

 

Some NAT problems are subtle and don't appear in the Test Xbox Live Connection test. Most likely there's a port blocked... ports can be blocked in your router, modem, or at your ISP. Since the Xbox 360 uses different ports than PCs & Macs use, you can't see the effect of a port blockage except on the Xbox.

A sequential power cycle is the first step in clearing a port blockage, and is more useful than just cycling power:

1) turn off the Xbox then

2) unplug the power from the router (Some folks have a combination modem-router AKA 'gateway'. If so, skip step 3).

3) unplug the power from the modem.

4) Wait at least 30 secs then replug the modem (or gateway) power.

5) Wait 'til the light on the front of the modem (or gateway) which says ONLINE, READY, CABLE or DSL is on solid (not flashing), then plug in the router. If you have a gateway instead of a modem and router, then when that light says it's ready, skip step 6.

6) Wait until the WiFi light on the router is on; you may not use WiFi, but it's still a good indicator your router is finished booting up.

7) Turn on the Xbox.  For more background on Ports, see whatismyipaddress.com/port

If the problem persists, then send us the information we need from forums.xbox.com/.../155724.aspx and we can work on this further.

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Thanks for the Quick and very descriptive reply, I'm sure this is gonna help, i will get back to you when ever i begin to solve my little problem.

Thanks,

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