MIssing avatar award items.

Hey guys,

        Today I unlocked an avatar award for Ancients of Ooga, it's a mask avatar award for my guy. Whenever I got to try to change his appearance the item shows up with a "!" on the icon, instead of a picture of it. I've tried to delete the item from my hard drive, and when I go back the item shows up with an option to download the item, but once I do that it goes back to the "!" icon. I'm not too sure what im doing wrong.

 

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Last updated July 5, 2018 Views 170 Applies to:

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Hey there One! I understand you're having some trouble with an Avatar Award. You mention deleting the item, but can you make sure to follow these steps exactly: delete the item, clear system cache (support.xbox.com/.../clear-system-cache), restart the console, load Avatar Editor and try again. Does this help?

If not, let's try fully deleting the Avatar Asset Refresh Cache. This can be found under Games/Apps > Avatar Editor. Delete any instance of this file in that folder, then clear the console cache again, restart, and try again. Let me know if that helps!

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I tried both of your suggested solutions, but neither helped. One thing I forgot to mention is that my profile is on a usb stick and all of my items are on the hdd for this xbox, i dunno if thats helpful or not

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I had the same problem with some Halo: Reach avatar awards. Eventually, I found out that you had to be connected to XBOX Live, then you had to go to the 'Awards' section, which will give you a message saying that you need to update your wardrobe. Accept it, then after it updates, you are able to wear the item.

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sorry for the extreme delay in my reply, i havent had xbox live in some time so i havent been able to try. But ive got it again, and I started trying to get this item to work again, with no sucess. Any other suggestions?

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Hello Iamone11! Not a problem! Let's see what we can do for you. Have you re-tried the steps you had previously done offline? Have you tried using the item on the Xbox.com Avatar editor? Let us know!

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I did retry the steps mentioned above, with no success. I did pull up the avatar editor on xbox.com and my item was there. I put it on my avatar and saved. It was actually showing on my avatar on xbox.com, but when I came back to the xbox my avatar was the same, with no changes. The item still comes up as an exclamation point/blank icon. I'm pretty confused :/

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lamone11, I had this very issue with Costume Quest. After searching various gaming sites I was able to find a fix: updating my avatar on xbox.com instead of the console itself. Hopefully it will work for you as well.

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Unfortunately, it appears these avatar awards are glitched. They can be equipped on your avatar and saved through both the Xbox.com avatar editor and the Windows Phone avatar editor. I have successfully tested this solution, so please feel free to message me if you need further assistance.

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You mentioned that your profile is on a USB stick and your rewards are on your hard drive? Try copying either save files onto the same drive and see if you have any luck.

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Hey LeviAJones! Does this mean you've had the same experience with the item? Can you tell me a bit about it? What is the file size for this avatar item? The more information the better! I appreciate anything you can provide. :)

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