Today I unlocked an avatar award for Ancients of Ooga, it's a mask avatar award for my guy. Whenever I got to try to change his appearance the item shows up with a "!" on the icon, instead of a picture of it. I've tried to delete the item from my hard drive, and when I go back the item shows up with an option to download the item, but once I do that it goes back to the "!" icon. I'm not too sure what im doing wrong.