Miss Kleo, regarding tenure.

Good Evening Miss Kleo. I've sent out a PM to you about my concerns regarding tenure, as you stated to do so to prevent personal information to be shown. I was wondering if its possible to reply as soon as possible. I also wanted to know if you received my pm because I honestly don't know how it works. Please get back to me, thanks.

 

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Last updated July 5, 2018 Views 1 Applies to:

Hello,

I'm sure she got it. It might take awhile for her to get to your PM as they has to attend to others as well. If you don't get a message back (24 - 48 hours) you should send a follow up PM.

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Thanks.

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It's a number that really doesn't mean anything, does this really need to be resolved asap?

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Judge, please. Your  "Help" or input is no longer needed. Thank you sir.

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My point being is that if you formatted your post how the sticky states (list when you noticed the issue, current level, and what you think it should be), and someone from Support posted, then they will let you know through the sticky or through PM here when the issue is "resolved" most likely. There isn't a real need to keep creating duplicate threads, as that just creates more work. Going around to every topic and also complaining, will also not help anything change quicker and also just creates more work and hassle for support agents while they try and fix this. 


As to how you will know if she PM's you back, you can check your PMs by clicking the "Forums Home" tab. If she has responded then the thread will be a dark green there. I'm sure she and the other agents are very busy, as tenure issues aren't the only thing they deal with, so patience may be needed for this matter.

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Hey ThAt gUy LOu! Thanks for the PM, as I stated there, let's keep up our conversation here! I'm going to add your Gamertag to the list of users we're investigating who saw incorrect tenure after the 25th. :)

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Thank you, Miss Kleo. Much appreciated, seriously. Also it was the day on the 25th of Jan. Funny because on the 26th was when my Gold renewed. If that helps! Again thanks.

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Thanks for the info LOu! I'll do my best to post back with updates but feel free to post back for news, we'll provide it if we've got any. :)

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