Migration Tool/Option no longer available on Accounts Page

It seems after the new site-wide redesign the region migration functional has not made it through to the new design - and consequently, I'm currently stuck with the wrong region with no way to correct the problem. Also per the call support personnel, until the functionality is re-added to the webpage, there is no way migrate an account - so I was hoping if someone could check on this and help me with an ETA on as to when the migration functionality would be added back to the Accounts page?

Thanks.

 

Question Info


Last updated July 5, 2018 Views 8 Applies to:

pretty sure you have to call support to change it.  but note you cannot migrate it to an established region (us account cannot be migrated to uk and vice versa) only to one of the nine newly added regions.  if you are trying to migrate to another live region your only option is to buy a new account for that region.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

I called but they said they can't change it from their back-end, and referred me to the missing migration tool - but if you are right, it seems I can't migrate from US to Australia. Which is crazy! I can't understand why Microsoft's back-end systems can't accommodate real-world scenarios when I could easily do so with iTunes.

And seemingly, this is not a new issue:

Special Petition to enable Billing changes: www.ipetitions.com/.../xboxbilling

Most Requested Feature: windowsphone7community.uservoice.com/.../top

For the world's top software company to be unable to effect such everyday occurrence is just mind boggling!

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

I have same problem.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

you could never migrate to australia ever or established regions

 

you must create a new account

no online gaming service supports migration to other countries

even if the tool was still available

australia was never part of the tool

 

 

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

i moved from Australia to UK and they refuse to migrate my account.

They have no reasons for this apart from money making.

I even bought some microsoft points in the UK and I couldn't use them because my account originated in Australia.

If they would give credit for the un-used period of x-box live it would make it a little easier but they refuse to do this also. When I have complained they said I should be more careful when creating a region. The fact that I lived there for 4 years has nothing to do with it.

I have now had to create a new account with zero gamerscore which sucks big time.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

you can still spend the australian points except for region specific items

you can create another account to match uk for uk content

also membership cards can be region specific too

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Hey everyone! Just wanted to clarify that we didn't just move the page to do this, you cannot change the region of your account at all at this time. Phone support will not be able to assist you with this. If your region is no longer correct, you would need to create a new account with the updated region. Hope this clears things up, thanks!

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

It is a shame we can't change a region, all the same I understand it is currently possible to move a gamer-tag to another live account. Now, would/could someone make it possible to move a gamertag across live accounts that are from different regions. So assets/purchases might not transfer-over, but at least we should be able to carry forward a gamertag (and reputation) for consistency sake. I think that's the least Microsoft can do, given they have not been able to  resolve this issue for years!

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Balls.... I moved to Germany years ago. Now I have to create a new account? What kind of BS is that? Good thing I didn't buy any points. Ms, next time any of you come to Europe, I hope no bank will exchange money for you. It's the same thing...

You are not making customers happy. Like always...

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.