Migration Problem: UK to Germany

Hi there,

Over the past month I've tried a couple of times to migrate my account from the UK to Germany (where I now live) to make full use of all the additional regional specific features and apps.

I just get the following message when I go through the process described in the forum and help pages...

"There’s a problem completing your move right now. Please check the Region Change Support Page to make sure it will work for you, and try again later."

Not very helpful really.

Perhaps you have an idea why I can't migrate or what I might be doing wrong?

Thanks in advance for any help!

 

Question Info


Last updated July 5, 2018 Views 0 Applies to:

Hmmm, that does sound strange.  Have you tried migrating anytime within the last 6 months?

If not, I would suggest giving support a try to see if they can help out with the migration.  You can have them call you back by clicking the link below and following the instructions.

support.xbox.com/contact-us

Good luck.

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Thanks Onyx. Will try and contact support.

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