Microsoft, wtf are you doing?

Ok, so apparently my auto-renewel was on and since microsoft couldn't extract the money from my paypal they just gave me the gold membership and blocked off all access i have to account. I tried talking to an agent but he just said there was nothing he could do, i now cant turn off auto-renewel, play online, talk to my friends, You get my point? Anyways, i want to cancel auto-renewel and that purchase. Can someone FFS help me?

 

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Last updated July 4, 2018 Views 5 Applies to:

Weird........you said you talked to an agent.   Was that agent and Xbox employee or was he an Ambassador?    Ambassadors don't work for MS so there is nothing they can do to turn off your auto renewal.   It sounds like you need to speak with the Billing department.  I'd give them a call if you need the phone number please ask or just go to the link bellow to request a call.  If you want a phone number let me know what country you are from.

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http://support.xbox.com/en-US/contact-us/#0:0:7

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