I originally called to report a broken Xbox One Kinect sensor on March 4th. I provided my credit card billing information and confirmed my shipping address to participate in the advanced replacement. I was told that a replacement would ship in the next few days, but I saw nothing. When I checked the status online it showed that the sensor was shipped to an address other than the one I confirmed on the phone. I contacted Xbox support and was told that the issue would be escalated to Tier 3 support/Advocacy team to handle the request and that a "special note" would be made in my ticket. I heard nothing so I reached out to Xbox support again on the 26th of March and was told again that the issue was again escalated to Tier 3, and that a but that I would hear from them shortly as there was nothing more that could be done by the agent I was talking with. I heard nothing again as of April 1st so I reached out to support again and was told that it was still with Tier 3 and there was nothing that could be done. In the meantime I've been charged the replacement cost of a Kinect sensor since the defective sensor was never returned. So here I am almost a month later out $149.00 and still with no fully functional XboxOne. I would like for my daughter to soon be able to feed the animals again in Zoo Tycoon please.