Microsoft sent me back a broken console

I just received my new console only a few hours ago after sending in my old xbox one in late may and my new console is freaking broken.  A black screen comes up after the green startup screen saying system error in a whole bunch of different languages. I even tried the offline system update and it wont work.  This is complete bullcrap.  Microsoft completely *** me.

 

Question Info


Last updated July 4, 2018 Views 4 Applies to:

Hey Admiral JG,

   I'm so sorry that your experiencing these troubles. I know how frustrating this can be for you. So I read around on the forums and various websites trying to find others who had this same issue. After looking for a bit I found a couple of solutions that might help you out. If you wouldn't mind giving them a go and seeing what happen's.

  • Hold the white power button on the console for 10 seconds. The console should at that point turn off.
  • Then Unplug the console from all power sources.
  • Also disconnect any Ethernet cables.
  • After 2-3 hours plug your console in.
  • Start it up again from the console.. Not the controller... 
  • If the issue continues to persist, you'll have to contact support again. 

Note if you have to contact support again. Make them 100% AWARE of the fact that they sent you a faulty console back. I have allot of faith the solution I've provided for you. So you will most likely not have to contact support again. But if you do here is the US number 1-800-4MY-XBOX or go to http://www.support.xbox.com Okay awesome best of luck. If you have anymore issues let us ( Community members) know. We'd be glad to assist you. :)

    - Voss

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so...anyways, the error messages are very specific into the issue your console is having. please look up the code, and if you have tried the update (like error code 305) and it fails. it must be repaired. and please, PLEASE do not "make them 100% aware". they will hang up on you. you will get mad, you will call back mad, and then the supervisor will hang up on you. "you catch more flies with honey" please respect the fact they did not send you that console. some guy in a ware house messed up. support cannot unfix the system, just try to make it as painless as possible. please return the favor.

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Hey all,

  I'm sorry if there was any confusion here with my post. When I suggested you make support 100% aware of your issue please do that. By this I do not mean scream and yell at any support agent. A simple " I sent my console in for a repair and it's sadly still broken :( " will make them 100% aware. hehe but I'm most certain you wont have to. Okay, sorry again for the miss communications. Also totally post back if you have any questions.

   - Voss

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