Microsoft points missing

A few days ago while playing FIFA 12 I kept Getting disconnected with a message saying someone is using my account to sign in somewhere else and after that I would have to recover my gamer tag. This happened roughly 10/15 times. Problem seems to have sorted itself out now but the thing is I had over 4000 Microsoft points that are now gone. Anyone any ideas???

Question Info

Last updated July 4, 2018 Views 0 Applies to:

Please contact Xbox Phone Support to file an unauthorized access claim:

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.