Microsoft Points Issue.

Okay, well first here is the story. I had 290 ms points then when i went to the market place i saw i magically had 2030ms points but i didn't but a card for them so i was like okay cool maybe they can be given as gift and someone gave me some idk. But now i only have 580 and i want to know why? If i had 2030ms points why don't i have them anymore i didn't spend them. Thanks.

 

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Last updated July 5, 2018 Views 0 Applies to:

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You too???? Hope someone can explain this to us. I posted about the same issue today too here: forums.xbox.com/.../54227.aspx

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Wow so it isn't just me. Well either way not to sound rude or greedy or anything but i want the points back, i was gonna use them for a game i have.

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I had 780 and now its at 120

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Thanks Doc! Great find. I did a lot of searches earlier in the morning and didn't find anything about it.

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Joystiq is a good site. I feel bad for whoever spent and can't pay. It was MS's own fault.

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twitter.com hope that helps!

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So i should get those points back so i have 2030 again because it said the points you were awarded are yours. Sooo yeah MS how bout putting them back into my account.

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I don't think they are. IF you spent them then they would want payment. They would be losing a lot of money.

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Here are the five phases they are handling it if you did not see my link. I do not doubt whoever is on twitter is wrong. MS would not let people just have the points.

1- If the points weren’t spent then they are just going to remove them from the accounts that got them.

2- If the points were spent leaving a zero or negative balance of points and there is a credit card on file, then they are going to bill for the points used.

3- If there is no credit card on file, they plan on sending out an E-mail “demanding” payment.

4- If there is no credit card on file and the “demand” for payment goes unanswered then they “may” subtract months of gold membership that equal the amount of points used.

5- If there is still a negative balance then they plan on banning the console and the account until it is no longer negative. This one she said at least three times.

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