MICROSOFT POINTS GRRRRRRRRRRRR

I recently bought 1600 MS points from Walgreens went home  and put it in it said the MS points had been added to my account but when I went to buy Grand Theft Auto 4 it said that I didn't have them so I went online and check on the website and it also said it wasn't there I have not played "GTA4" but I had played it a little while back at my cousins all I'm wondering is if I can have my MS points back

 

Question Info


Last updated July 5, 2018 Views 3 Applies to:

GIVE ME MS POINTS BACK :)

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Hello,

Please visit this page here and take a look at your account balance, does it show up in points or currency (this cannot be undone)?

If the balance is showing as currency then it means the following:

You're either on the Xbox Beta Dashboard (you have the "Beta" channel bar on your dashboard), OR you've downloaded your profile onto a console that has the beta update and it's converted your points to currency. You will only be able to purchase content from that console that you downloaded your profile to that has the beta for the time being.

Microsoft Points retiring FAQ located here. If you have the Xbox Beta Dashboard then you should be able to access the beta forums located here.

Please Note: You can only gain access to the beta forums if you have the "beta" channel on your Xbox 360 Dashboard. Only the person who ran the beta registration application will have access to the forums using their gamertag. No other gamertags will be able to access the forums. Since beta registration is now closed, it's not possible to get another console into the beta so you'd need to wait until the beta is released to the public later this year (Fall 2013) to make any purchases, or visit anyone's house you know of that also has this beta update to make purchases on their console for the time being.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.