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I had 8000 points, bought Black Ops 2 and changed my gamer tag. I should still have 3100 points left. I went to change my gamer tag once and again and I had none! I'm kinda mad right now, just would like some answers. Please and thankss.
Also, you can see exactly which transactions happened recently by going to
billing.microsoft.com and entering your password.
If you do see some unusual stuff going on there, sounds like it may be some unauthorized purchases, I'd highly recommend calling Xbox Customer Support (1 800 4MY XBOX). They can help you by freezing your account if someone potentially got access and spent
those points. (and you could get a refund if the UA/unauthorized access claim is valid)
Although, keep in mind that it could have been a brother, sibling, or friend who came over and signed in on your profile.Do you have any siblings or friends who could have done that? Maybe you signed in on a friend's console and they logged onto your gamertag?
Just some things to keep in mind.
In any case, I hope that you get this figured out, and keep us posted. :)
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