Microsoft points don't appear

i just redeemed a code for 1600 microsoft points and i did not recieve them even though it said i did.  My current balance is 0, i used the support chat and had a discussion and it turns out its because i was at a friends house and he was using xboxlive dashboard beta(or whatever it is) and i was wondering how i can get my points to show up or how to resolve the issue of not having the points i spent my money on.

 

Question Info


Last updated July 5, 2018 Views 0 Applies to:

Hello,

The only time this seems to happen is if the gamertag is downloaded to a console that has beta access. Unfortunately, once an account is converted to currency there's no way to un-convert it. The account in question will only be able to purchase content for the time being from any console that has the beta dashboard now.

Who ever's console you used to download your profile to that had the beta should have really told you that this was going to happen.

Accessing your Download History:

Go to your Xbox 360 Dashboard > Settings > Account > Download History.

Sorry for any sort of inconvenience this has caused you.

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well is there anyway i can still make my purchase of a game and be able to play on my console my friend already has the game

And when does beta end?

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They don't have a date of when the beta ends, it's TBA (To be announced). Yes, you can still make the purchase on his console, you'd be using your own profile to make the purchase. It won't say you already have the game since you don't have it purchased on your own account. When you get home, you can just use your download history to download the game.

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okay thank you very much solved so many problems for me

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