microsoft points dissapeared????

my boy had 1200 points 1000 added dec 2011 checked download history/purchase history but he not bought / used them can you tell me why they not showing on account

 

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Last updated July 5, 2018 Views 1 Applies to:

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Might want to check on his account at billing.microsoft.com - click points in the upper left and you can get access to a month by month break down on his points history.

Otherwise, I'd suggest contact live/billing support.

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Check your son's account. If it shows FIFA 12 has been played but he does not own this game, he may have been victim to the almost year long FIFA 'hack'.  If he is, call phone support and raise a UA (Unauthorized Access) investigation on his account.

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That's pretty irresonsible to jump to the conclusion that the account was stolen when no other information suggests that to be the case.  It could very well be a few different reasons this occurred, you should be trying to cover all bases and lead him in direction that would help him get it resolved in a proper way, not use fear tactics to scare him.  Otherwise you're just posting information that is not going to be relevant to a lot of legit issues.

In that regard, follow Raett's suggestions.  Sometimes cards do in fact glitch and the points don't post properly, that's why it's always important you check to ensure you got the points you purchase at the time of redemption.  See if you got them or not, and if you did, see if they were spent on anything.  Regardless of what you find out, you may need to call Xbox support for further information that we would be unable to provide you with.

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Who jumped to what conclusion?  I simply offered up the possibility that IF there's evidence of FIFA then his son's account MAY be victim to the FIFA hack.  You sound like Microsoft's Director of Internet Services Business who once told me I should cease and desist notifying ID Theft victims that they, in fact, had been exposed after I uncovered not only my own XBOX account information publicly posted on the web but that of more than 29 thousand others.  Yes, I said THOUSAND.

My short and abrupt response to you Gob1zku -- keep YOUR opinions to YOURSELF and offer YOUR own suggestions to the original poster.  Be less concerned about what others like myself post in their attempts to potentially help such a person (this boy's father) identify a/the possible cause for his son's point loss.

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I can't wait for Cam3ron Taylor to come back and say, Yes he has FIFA as a game played and he does not own that game.  

Gobizku, you might want to read up on this issue on the 100's of websites reporting on this major issue.

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yes fifa12 hack guys dnt own game 5 lots jumbo pack bought    and 2 achievements added

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Hey Taylor, if you haven't done so, please call phone support ASAP to open an unauthorized access investigation on your account.

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I like how Mr. Fitzer verified his answer when I originally suggested the points loss was potentially the FIFA hack and if so, to file a UA.  LOL!

To the OP, sorry to hear you're part of the ever growing community of FIFA hack victims.

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Nice name assassin how much did you buy it for?

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If you take into account ten years of service around 49.95 to 59.95/year, I'd say roughly $500-600.  But then again I suppose you weren't asking for a literal answer.

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