Microsoft points disapeared

Hello i had two accounts on xbox live and i had purchased two 4200 points codes.I usually only download map packs for my favourite games like Call Of Duty so rather than buy 1200 microsoft everytime they released a new map pack i just got two 4200 points codes so i would not have to buy any more microsoft points for a LONG LONG time..But the other day when i went onto both accounts all the points had disapeared so i went to download history and their was nothing there :/ Does anyone know what has happened and is their any way to get my points back i paid alot of money for them after all

Thanks a million :)

 

Question Info


Last updated July 5, 2018 Views 2 Applies to:

Check billing.microsoft.com and it should show you everything that has happened with your points.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.