Microsoft points conversion on the wrong account


I got an email recently telling me that my microsoft points had been converted to real money to be used. Unfortunately, the conversion was made on the wrong account and the real money went onto my permabanned account; pyro809. Rather than my actual account; zomiepyro (this account).

The email told me that there is £6.12 on my permabanned account that had been converted from ms points.

Permabanned account gamertag: pyro809

Actual account I use gamertag: zomiepyro


Question Info

Last updated July 5, 2018 Views 0 Applies to:

If the Points were on the now-banned account, that is where the conversion would have happened and where the money would have been deposited. This money cannot be transferred between accounts (and never could be, even as Points), hence why the converted Points would have stayed on the other account and would not have been converted then transferred.

Xbox Forums moderator. Xbox MVP. r/xboxinsiders moderator. Twitter: @13mxn

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.